Support Policy Page

At [Your Website Name], we are committed to providing excellent support to both buyers and sellers to ensure a smooth and reliable experience on our platform. This Support Policy outlines the guidelines and processes for resolving issues and answering queries.

1. Buyer Support

• Buyers can contact our support team for issues such as:
  • Order status inquiries.
  • Product quality concerns.
  • Refund or return requests.
  • Disputes with sellers.
• Support requests will be acknowledged within [Insert Timeframe] and resolved as quickly as possible.

2. Seller Support

• Sellers can reach out for assistance with:
  • Account management and verification.
  • Product listing and updates.
  • Order fulfillment and shipping issues.
  • Disputes or buyer-related concerns.
• Our seller support team is available to provide guidance and resolve platform-related issues promptly.

3. Dispute Resolution

• For unresolved issues between buyers and sellers, trackupcity offers mediation services to reach a fair outcome.
• Both parties must provide necessary evidence or documentation when requested by our team.
• The decision made by trackupcity after mediation is final and binding.

4. Responsibilities of Users

• Buyers and sellers must provide clear, accurate, and timely information when submitting a support request.
• Abusive, threatening, or disrespectful behavior towards support staff or other users will not be tolerated and may result in account suspension.

5. Limitations of Support

• Our support team does not mediate issues arising from transactions conducted outside the platform.
• Technical issues caused by third-party services or tools may require collaboration with those service providers for resolution.

6. Feedback and Improvements

We value your feedback to improve our platform and support services. Share your suggestions or concerns at contact@example.com